RETURN & REFUND POLICY
We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we accept returns within 30 days of delivery.
Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.
How to Return
1. Email us at luolihui491@gmail.com with your order number and reason for return.
2. We will send you return instructions within 24 hours.
3. Ship the item back to us using a trackable shipping method.
4. Once we receive and inspect the item, we will process your refund within 3-5 business days.
Refunds
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account depending on your bank or card issuer.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will send you a replacement or issue a full refund at no additional cost.
Non-Returnable Items
Sale items and gift cards are not eligible for return.
Questions?
If you have any questions about our return policy, please contact us at luolihui491@gmail.com.